FAQ

FREQUENTLY ASKED QUESTIONS

 

HOW DO I CONTACT YOU?

You can email us at info@pharosapparel.com.

WHERE ARE YOU LOCATED?

We’re located in Slovakia.

A PRODUCT I’VE SEEN IS NOT AVAILABLE TO BUY.

Product is coming soon or it’s sold out. Stay tuned.

ARE YOUR STYLING PRODUCTS FOR SALE?

Our styling products are not for sale.

SOMETHING IS WRONG WITH MY ORDER.

Please contact us as soon as possible at info@pharosapparel.com. Once something has shipped, we can no longer make changes to your order.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards.

HOW DO I CANCEL AN ORDER?

Write us as soon as possible at info@pharosapparel.com. Once something has shipped, we can no longer cancel and refund an order.

HOW DO I USE MY COUPON?

You can enter your coupon in your shopping cart.

DO I NEED TO CREATE AN ACCOUNT TO SHOP FROM YOU?

No, you don’t have to. You can shop also as a guest.

WHERE YOU ARE SHIPPING TO?

We are shipping world-wide!

WHAT’S THE SHIPPING PRICE?

Please, check out our Delivery & Return Policy. →

SOMETHING IS MISSING FROM MY ORDER.

Please email us at info@pharosapparel.com, so we can correct any order error.

ABOUT CUSTOMS FEES.

We can not estimate customs costs to countries outside of the Slovakia.

HOW FAST IS YOUR SHIPPING?

Delivery time depends on your location. Please check out our Delivery & Return Policy. →

SOMETHING WON’T LOAD.

Please send us an email at info@pharosapparel.com with a description of the problem and preferably a screen shot of the problem!

THE SITE WON’T LET ME ORDER

Please let us know of the problem at info@pharosapparel.com. If you need additional help ordering, email us the items you’d like to purchase and we can set up a custom order for you.

CUSTOMER CONTACT.

All general enquiries please contact us at info@pharosapparel.com